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On Tuesday, Dec. 15, at 7 p.m., Auburn's Office of Information Technology will upgrade the firewalls that protect many university servers. Firewalls act as the campus network bodyguards, letting good traffic in and rejecting the bad. While the hardware is being switched out, systems and services that need to communicate with university systems may be unavailable.

OIT expects this process to be completed quickly (less than 15 minutes), but users may notice a blip in availability of systems and services including but not limited to:

• Auburn websites (including the Auburn homepage)
• AU Access and Banner related applications (such as AU Access, Banner Mobile, DegreeWorks, ePrint, eTranscript, Payment Gateway, Workflow, Xtender, etc.)
• Communication applications (such as email and Skype for Business)
• Domain authentication (used by services such as Canvas, campus computing stations, Jamfnation, etc.)
• Kronos/TigerTime
• Software related functions (such as AU Install, Software Shares, Key Management Services, Licensing, etc.)
• Windows web systems (such as web.auburn.edu, SharePoint sites, MyAccount, CWS produced websites/applications, etc.)
• Other services (such as AppWorx, Argos, Contribute, DFS, Innosoft, Telesoft, etc.)

Teams across campus are prepared to test and respond if any unexpected issues occur.

If you encounter any problems that do not get resolved, report them to the OIT HelpDesk at 844-4944 or helpdesk@auburn.edu.